Standards > Ethical Framework

Ethical Framework - Professional Conduct Practice

The Ethical Framework is enforced through the Professional Conduct Practice and associated procedures of Play Therapy International (PTI), ('the Society’). Normally these procedures will only be applied to complaints against direct practitioner members of PTI. Where a member belongs to an Affiliate of PTI, the Affiliated organization’s procedures will be used. These will be modeled closely on the procedures described here. The procedure is covered under the following headings :

Contents Links
Bringing a Complaint
Complaints Against Non-Members
Administration Expenses
Dual Accountability
Resolution Findings
Effective Date


It is the responsibility of Members Complained Against and Complainants to ensure that they fully understand the Professional Conduct Procedure and the associated protocols. This procedure forms an essential part of PTI’s commitment to the protection of the public. It is based directly on the British Association for Counselling & Psychotherapy's Professional Conduct Procedure.

Members are required to inform any carer and the client, if appropriate, who indicates that they have a complaint or grievance about the existence of this procedure and any other applicable complaints or disciplinary procedures. If requested to do so, practitioners should inform their clients and carers about how they may obtain further information concerning these procedures. Further information may be obtained by contacting PTI directly.


The first aim of the Professional Conduct Procedure is to afford protection to the public. The second is to protect the name of PTI, its Affiliates and the professions of play therapy, therapeutic play and filial coaching/mentoring as conducted by both individual and organizational members of the Society.

Bringing a complaint

A complaint can be brought by either :
(a). A member of the public seeking or using a service provided by a member of the Society orr
(b).  A member against another member

Complaints should made in writing addressed to :
The President - Play Therapy International Ltd The Coach House, Belmont Road, Uckfield, East Sussex TN22 1BP United Kingdom

Complaints against non-members

The Society cannot deal with complaints against individuals or organizations who were not members of the Society at the time of the alleged breach of professional conduct.


A complaint must be lodged within three years of the alleged breach.
All records, save for details of the formal complaint, the formal response, the decision of the Professional Conduct Panel, Appeal decision and sanction which are kept for five years, will be kept for a period of two years only.


The administration of the Professional Conduct Procedure will follow protocols laid down from time to time by the Society. These will be administered by the President of PTI.


The Society is not responsible for travel or any other expenses incurred either by the Complainant or the Member Complained Against (or any support person/representative) in connection with any stage of the complaint. The Society cannot order one party to a complaint to pay another party's costs.

Dual accountability

The Society may decide to hear a complaint against a member when another organization is involved in a similar process arising out of the same substantive matters.


Before making the complaint, the Complainant is expected to attempt to resolve the issue with the individual or organizational Member Complained Against. The Complainant must demonstrate that all informal channels or, in the case of organizational members, all internal processes and procedures have been exhausted. If local resolution is impossible or inappropriate, an explanation as to why this is the case will be required.


The Society reserves the right to distribute any findings upheld against a member where it considers it right and just to do so in all circumstances.

Effective Date

This Professional Conduct 2008 will apply to all complaints received by the Society after 17 November 2008.
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Introduction to the Ethical Framework

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